Campaign Manager
ViralGains is seeking a highly motivated and proactive Campaign Manager to join our Customer Experience team. In this role, you’ll be responsible for delivering against key campaign objectives (KPIs) for our customers by becoming a resident expert on the ViralGains OdysseyTM platform and working closely with various departments within our company to deliver customer success.
Responsibilities
- Work closely with Brand Strategy and Sales Organization to ensure operational success for all campaigns to deliver customer growth and renewals
- Be a critical touchpoint for ViralGains clients from post-sale to set up, monitor, and traffic digital advertising campaigns through the ViralGains OdysseyTM platform, including performing regular, diligent quality assurance (QA) through thorough testing of all campaign elements and ensuring adherence to technical and performance specifications
- Partner with Brand Strategy during post-sale with client communication from the kick-off call, regular campaign check-ins, and delivery of a post-campaign Wrap Report
- Deliver campaign reporting, actionable insights, and recommendations during campaigns for optimal performance
- Optimize campaigns through report analysis and propose suggestions for improving performance to the customer
- Work closely with our Engineering and Product teams in identifying, reporting, and resolving technical issues, and function as the voice of the customer for product and process enhancements
Qualifications
We are looking for people who work smart every day and demonstrate a track record of independent problem-solving and success in an operational position with client-facing expectations.
Required
- 1-3 years of experience in Digital Advertising, including programmatic trading, ad trafficking, campaign management, and ad performance measurement
- Exposure to digital advertising concepts including VAST/VPAID video, rich media, CPM/CPCV, RTB, Viewability, etc.
- Strong analytic and strategic thinking – be able to work independently and with a team to solve challenges through resourcefulness and technical aptitude
- Excellent communication skills; Enjoys working closely with clients to ensure high customer satisfaction
- Detail-oriented with superior follow-through – builds trust and credibility with customers and team through consistent high-quality work and meeting project deadlines
- Expert in navigating Excel and developing client-facing PowerPoint presentations
Bonus Points (Not Required, but Preferred)
- Experience with DSPs (Xandr, MediaMath, Yahoo/Verizon, Trade Desk, etc.), third-party ad servers (DCM, Innovid, Flashtalking, Sizmek, etc.), and measurement partners (IAS, DoubleVerify, MOAT, etc.)
- Working knowledge of Adobe Photoshop, HTML & CSS, JavaScript
- Experience with Salesforce, and/or other CRM tools
- Work closely with our SaaS customers to ensure operational success for co-managed campaigns to deliver customer growth and ensure renewals
- Be a critical touchpoint for ViralGains SaaS clients post-sale to set up, monitor, and traffic advertising campaigns through the ViralGains platform, including performing regular, diligent quality assurance (QA) through thorough testing of all campaign elements and ensuring adherence to technical and performance specifications
- Deliver campaign reporting, actionable insights, and recommendations during SaaS customer campaigns to optimize performance
- Work closely with our Managed Service Team to handle issues and escalations related to campaigns through analysis and propose suggestions for improving performance
- Work closely with our Engineering and Product teams in identifying, reporting, and resolving technical issues, and function as the voice of the Odyssey customer for product and process enhancements
Qualifications
We are looking for people who work smart every day and demonstrate a track record of independent problem-solving and success in an operational position with client-facing expectations.
Required
- Excellent communication skills and enjoys working closely with clients to ensure high customer satisfaction
- Strong analytic and strategic thinking skills – must be able to solve challenges through resourcefulness and technical aptitude
- Detail-oriented with superior follow-through – builds trust and credibility with customers and team through consistent high-quality work and meeting project deadlines
- Expert in navigating Excel and developing client-facing PowerPoint presentations
- Prior experience in Advertising (e.g. programmatic trading, ad trafficking, campaign management, and ad performance measurement)
- Exposure to digital ad serving concepts (CPM/CPA/RTB/ROI/Viewability), third-party vendors
Bonus Points (Not Required, but Preferred)
- (DCM/Innovid/etc.), and measurement partners (IAS/DV/MOAT/Nielsen/etc.)
- Working knowledge of Adobe Photoshop, HTML & CSS, JavaScript
- Experience with Salesforce, and/or other CRM tools
To apply, please send a resume and cover letter to careers@viralgains.com